Cancellation & Refund Policy

Shubhvite – A product of Nagothu Digital Services Private Limited

Last Updated: July 6th

At Nagothu Digital Services Private Limited, we are committed to providing a smooth and transparent experience for all users of Shubhvite. Since our platform delivers a digital service where users create and pay for invitations that are sent electronically, the following cancellation and refund policy applies:

Cancellation Policy

Cancellations can be requested within 9 to 15 days of payment, but only if the invitation has not yet been sent to any recipients.
Once invitations have been sent via WhatsApp, email, or any other channel, the service is considered fulfilled and cannot be cancelled or refunded.

Refund Policy

Refunds will not be provided for invitations that have already been sent or partially used.
If you believe there has been a technical issue (e.g., invites were not delivered, or the platform malfunctioned), please contact our Customer Support Team within 9 to 15 days of your order.
Valid refund requests (such as failed delivery due to platform issues) will be reviewed and, if approved, refunds will be issued at the discretion of the company.

Processing Time

Approved refunds will be processed within 9 to 15 working days and issued to the original payment method used at the time of purchase.

Payments via Razorpay

All payments on Shubhvite are securely processed through our payment partner, Razorpay.
In the case of approved refunds, the amount will be refunded via Razorpay to the same payment method originally used.
For details regarding Razorpay's payment terms, please refer to https://razorpay.com/terms/

Disputes & Chargebacks

In the event of a dispute or chargeback initiated through your bank, Shubhvite reserves the right to submit proof of service delivery (such as delivery logs or system records) to our payment processor.
We encourage customers to contact our support team before raising a dispute externally, as most issues can be resolved quickly and efficiently.